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Role overview
As an Internal Account Handler, you will be the first point of contact on a day-to-day basis. You will build & maintain excellent customer relationships and manage all activities across your portfolio of new & existing customers. Working within a team and liaising with various internal departments ensuring we deliver on customer expectations. Through effective communication, networking and good customer service, your role will be vital in maintaining good relationships and growing our existing customer base alongside the BDM’s, ensuring they have a high level of satisfaction.
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Key responsibilities
- Day to day multiple customer management and contact, liaising with them confirming order details, delivery dates and any issues such as missing items.
- Identifying and resolving customer issues by co-ordinating the activities of the team, and necessary department heads, and following up to ensure issues have been resolved.
- Understanding existing customers' strategic objectives, buying criteria and decision-making processes
- Liaise with transport regarding orders and deliveries
- Liaise with production for updates on the last call report and deal with any actions required
- Confident and experienced professional to sell to existing customer base and up-sell on existing products and cross-sell of new. Build relationships across customers and help provide an amazing service, through collaborating with internal teams.
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What we're looking for
- Excellent communication skills at all levels
- IT literate, good working knowledge of desktop software, Microsoft packages
- Good standard of literacy and numeracy
- Ability to work under pressure and meet strict deadlines/ targets.
- Strong business sense and industry expertise
- Experience in an Account Handler position
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Why join Dekko
- Join an award-winning business in the glazing industry
- Work for a company officially recognised as a Great Place to Work
- Career development opportunities in a growing, innovation-led business
- Access to apprenticeships, training and professional qualifications
- Genuine opportunities for progression and long-term career development
- A supportive, inclusive and values-driven team environment
- Free, confidential wellbeing support for you and your immediate family
- Opportunities to share ideas and help shape how we work
- Be part of the international Inwido Group, committed to sustainability and growth
Interested in this position?
Apply Now
