Dekko customer Droylsden Glass on the benefits of working with Dekko

August 14, 2020

At Dekko, we always go above and beyond to help our trade customers to succeed. We want you to choose Dekko products to help your business to grow and pass on the superior quality of our product range to your clientele.

That’s why building great professional relationships is so important to the Dekko team. A perfect example of this is our long-standing partnership with Manchester based glazing installers Droylsden Glass. Droylsden started using Dekko to supply their products in May 2017. Since then, they’ve been highly impressed with Dekko’s service and how we have helped them to grow.

To show their appreciation of our excellent service and superior product quality, they were happy to provide these glowing customer testimonials in response to a range of questions:

How & why did you make the choice to use Dekko?

‘We wanted a supplier who was going to support us in our growth plans. A supplier who was able to provide a quality product and back this up with a high level of customer service. Dekko were able to highlight their product range and they were one of a handful of national fabricators who had invested in the latest GRAF seamless welding machinery to produce the Infinity product range.’

‘Gary Torr (MD) Dekko highlighted his business plans/goals for Dekko and how he could support our company in our own goals. Gary has provided a personal service from day one and continues to support our business. In 2019 we completed a showroom refurbishment which all our suppliers offered support in displaying their products. Dekko were at the forefront, supplying us with a full range of products:

• Infinity Flush Sash windows
• Deceuninck 2500 & 2800 casement windows
• Räum aluminium bifolding doors
• Räum aluminium Lift & Slide doors
• Räum aluminium windows

How do Dekko products compare to other glazing products?

‘The products are superior to the uPVC windows and doors we were using at that time from another manufacturer, and the Infinity seamless weld in particular provides a clear differentiator for our company against our competition. The additional security features of the windows also offer an increased level of security for us to promote to our customer base.’

How have you found Dekko’s customer service?

‘We’ve received great customer service from Dekko as was expected, in particular Stuart & Peter within the uPVC trade office.’

Which Dekko products are most popular with your customers?

‘The majority of our installations are uPVC. The Infinity product range and the SAC security have been big drivers. We are, however, seeing an increased awareness and demand for the aluminium product range, and hopefully we will see some growth in this area in the near future.’

‘Our customers are very happy not only with the products but more importantly the level of service, quality of the installation & product and the whole experience they receive from our company.’

If you’re a glazing installer and you’d like to find out more about choosing Dekko as your dedicated supplier, get in touch today. Call us on 0161 406 0055 or contact us online.