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Installers succeed in the higher end of the market thanks to R9 from Dekko

The market for timber alternative windows and doors is flourishing as the number of homeowners choosing to replace their draughty wooden frames with an energy efficient solution continues to increase.

Leading the way in this market is Residence 9 (R9), the luxury window that’s made with a modern composite material but looks exactly like a 19th century flush sash timber casement. Thanks to its nine chamber design, R9 can offer a U-value of just 0.8 when specified with triple glazing, significantly reducing the heating bill of the end user.
Lancashire based Dekko Window Systems was one of the first fabricators to start manufacturing R9 and over the last 12 months Dekko have sold an average of 100 R9 products per week.

Kurt Greatrex, sales director of Dekko explains why he thinks R9 is proving so popular with installers: “There is a large market of homeowners that like the look of timber but don’t want to deal with maintenance issues such as rotting ,peeling and rattling. Residence 9 is the perfect solution and is an ‘easy sell’ for installers if they pitch it to the right type of customer. Furthermore, Residence 9 is a unique product and this gives installers a vital USP in the competitive home improvement industry.”

One Dekko customer that has enjoyed success with R9 is Derbyshire based Lifestyle Windows. Lifestyle Windows managing director Chris Vincent comments: “We recently completed a Residence 9 installation at a cottage in Derby where the client originally wanted timber. When we showed our customer a R9 window in a white woodgrain foil with authentic plant on astragal bar they were really impressed and it was an easy decision for them to swap. Since then the customer has placed an additional order and we have even won a large Grand Designs job from one of their friends who they recommended.”

Hampshire based Ripton Windows and Conservatories had a similar experience when they installed white woodgrain R9 windows at a property in Basingstoke.

Managing director Matthew Ripton commented: “Our customer genuinely couldn’t believe these windows were made from a PVC composite material – they were convinced it was timber and the authentic aesthetics helped us win the job.”

Ripton Windows currently have nine R9 windows in 12 colours in their showroom, all of which were supplied by Dekko, and the company plans to push the product more throughout 2015.

Dekko’s sales director Kurt Greatrex commented: “It’s pleasing to see so many of our trade customers using R9 to win business at the high end of the market. Residence 9 offers the best of both worlds – traditional aesthetics and modern high performance – and it’s no surprise it’s really starting to gain traction in the market. Like our other product lines, our R9 manufacturing volumes are growing and I would just like to take this opportunity to thank all our customers for their business and support over the last year.”

See our Residence 9 products or enquire here about our products and services.

Testimonials

Fast delivery and would highly recommend

"Ordered double glazed window for our shop. Dealt with Nathan on the Trade Counter, who was excellent and went above and beyond the usual customer service. Window was very well made and arrived with no problems. Fast delivery and would highly recommend."

Tony Spooner

The windows look fantastic

"Recently used Dekko Windows to supply the windows and aluminium bi-fold doors for our renovation project. We paid a short visit to their showroom where Rob and Neil were really helpful, showing us around and providing options for us. We were really happy with the whole process and the windows look fantastic. Would definitely recommend this company."

Richard Kennedy

Very happy with the level of service and products

"I've been using Dekko Windows for a number of years now and have been very happy with the level of service and products. Rob and Neil have never failed to get back to me promptly with quotes and lead times etc and Leon the delivery guy is always happy, friendly and helpful whenever unloading frames on site."

Peter Bain

Excellent service

"Excellent service. It's always a joy to deal with Rob, Neil and Leon. They always go out of their way to assist me with my projects and are very professional and friendly. Thanks again to the Swindon Dekko Team!"

Jordan King

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Nationwide delivery in the UK

From our state-of-the-art factory in Lancashire, our products are transported to installers across the UK. We strive to meet all delivery deadlines to ensure our customers are never delayed. They stock an extensive range of PVCu and ancillary products to give installers easy and convenient access to all the necessary hardware.

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