Sales & customer service 0161 406 0055

Careers with Dekko – Trade Counter Assistant

As a member of the trade counter department, you will support in the day to day running of our busy trade counter, dealing with face to face, telephone and email enquiries.

Main accountability and responsibilities

  • Meeting and greeting customers at the trade counter, communicating well with customers, and showing a high standard of customer service.
  • Dealing with customer queries effectively and efficiently
  • Accurately and competently taking customer orders via telephone, answering machine, and email and processing them through the computer system
  • Quoting effectively, efficiently, and accurately, and to check own work before sending it out to the client to confirm
  • Administration of sales order processing in line with the company procedure, to include; taking and processing of sales orders. Processing relevant paperwork
  • Electronic and hard copy file management
  • Managing own workload and supporting the rest of the team; ensuring all work is carried out in a timely manner
  • Undertaking any other duties as may reasonably be required to support the team
  • Building and maintaining good working relationships with your team and customers
  • Checking and recording delivery paperwork
  • Providing sales and technical support on products for customers, including quotes for customers, information such as stock availability, pricing, and lead times
  • Daily warehouse duties may be required including packing, loading, and unloading deliveries
  • Working with the manager in regards to opening new trade accounts
  • Competent with Microsoft packages particularly excel, good PC skills required

If you, or you know someone who may be interested in applying for this position please forward a cover letter or CV Mark Hill,


Fast delivery and would highly recommend

"Ordered double glazed window for our shop. Dealt with Nathan on the Trade Counter, who was excellent and went above and beyond the usual customer service. Window was very well made and arrived with no problems. Fast delivery and would highly recommend."

Tony Spooner

The windows look fantastic

"Recently used Dekko Windows to supply the windows and aluminium bi-fold doors for our renovation project. We paid a short visit to their showroom where Rob and Neil were really helpful, showing us around and providing options for us. We were really happy with the whole process and the windows look fantastic. Would definitely recommend this company."

Richard Kennedy

Very happy with the level of service and products

"I've been using Dekko Windows for a number of years now and have been very happy with the level of service and products. Rob and Neil have never failed to get back to me promptly with quotes and lead times etc and Leon the delivery guy is always happy, friendly and helpful whenever unloading frames on site."

Peter Bain

Excellent service

"Excellent service. It's always a joy to deal with Rob, Neil and Leon. They always go out of their way to assist me with my projects and are very professional and friendly. Thanks again to the Swindon Dekko Team!"

Jordan King

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Nationwide delivery in the UK

From our state-of-the-art factory in Lancashire, our products are transported to installers across the UK. We strive to meet all delivery deadlines to ensure our customers are never delayed. They stock an extensive range of PVCu and ancillary products to give installers easy and convenient access to all the necessary hardware.

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