May 4, 2021
Despite the ongoing challenges facing the window industry supply chain, leading trade fabricator Dekko Windows has maintained a four-week lead time on their Residence Collection range, helping their trade customers maximise the favourable market conditions.
According to sales director Kurt Greatrex, a combination of investment in key areas, strong partnerships with key suppliers and general hard graft has enabled Dekko to keep lead times to a minimum.
“It’s a very interesting time for the glazing industry currently,” Kurt comments. “On one hand we’re seeing demand on a par with the double-glazing boom in the 80s – which is fantastic considering the industry is viewed by some as a ‘saturated’ market – but on the other hand, there’s huge pressure on the supply chain and a lack of skilled labour, making it difficult for some companies to take advantage.
“At Dekko we can’t solve the labour shortage unfortunately, but we are working round the clock to keep our lead times to pre-Covid levels, and we’re pleased to still be supplying our popular Residence Collection range in just four weeks.”
Kurt continues: “We’re not immune to supply chain issues of course – like all fabricators, we have had some difficulties – but we have made several adjustments to keep any disruption to a minimum. For instance, we’ve increased our stockholding, invested in people and machinery, put additional factory shifts in place and worked closely with key suppliers to ensure we get the materials we need. There’s been a few bumps in the road of course, but overall it’s very much ‘business as usual’ here at Dekko.”
Dekko is the UK’s largest fabricator of Residence Collection windows and doors. The company employs a Residence Collection customer service team to ensure quotes are returned quickly and customer queries are answered promptly, as well as a dedicated manufacturing department.
The Residence Collection range includes three high-performance flush sash windows – Residence 9, Residence 7 and Residence 2. Residence 9 and Residence 7 have been carefully designed to mimic a 19th Century timber window, making them ideal for older properties, while Residence 2 has a square, bold profile, making it ideal for contemporary homes.
For more information contact Dekko on 0161 406 0055 or visit www.dekkowindows.com
"Ordered double glazed window for our shop. Dealt with Nathan on the Trade Counter, who was excellent and went above and beyond the usual customer service. Window was very well made and arrived with no problems. Fast delivery and would highly recommend."
"Recently used Dekko Windows to supply the windows and aluminium bi-fold doors for our renovation project. We paid a short visit to their showroom where Rob and Neil were really helpful, showing us around and providing options for us. We were really happy with the whole process and the windows look fantastic. Would definitely recommend this company."
"I've been using Dekko Windows for a number of years now and have been very happy with the level of service and products. Rob and Neil have never failed to get back to me promptly with quotes and lead times etc and Leon the delivery guy is always happy, friendly and helpful whenever unloading frames on site."
"Excellent service. It's always a joy to deal with Rob, Neil and Leon. They always go out of their way to assist me with my projects and are very professional and friendly. Thanks again to the Swindon Dekko Team!"
From our state-of-the-art factory in Lancashire, our products are transported to installers across the UK. We strive to meet all delivery deadlines to ensure our customers are never delayed. They stock an extensive range of PVCu and ancillary products to give installers easy and convenient access to all the necessary hardware.Contact Us